Refund Policy
Last updated 19 October 2026
14-day refund window
If you're not happy with a Premium subscription in any of our games, you can request a full refund within 14 days of your purchase or renewal date.
How to request a refund
Purchases are processed by our reseller and Merchant of Record, Paddle. Visit paddle.net to find your order and request a refund, or email us at support@pinkpheonixstudios.co.uk and we'll help.
See also Paddle's Refund Policy.
Cancelling
You can cancel Premium at any time from the Premium page in the game. Cancelling stops future renewals, and your perks stay active until the end of the period you've paid for.
Billing problems
If you were charged twice or see a charge you don't recognise (it will appear as PADDLE.NET), contact Paddle via paddle.net or email us and we'll sort it out.